SmartHub Online Bill Pay
What is SmartHub?
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you will be able to pay your bill, contact customer service and get the latest news.
As soon as you log in, you will be able to view your billing history and make a payment with just a couple of clicks. You will be able to see your current bill, along with your bill from the previous month.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you will be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You can also contact us for customer service requests or with any questions you may have – at any time, from anywhere.
Getting started with SmartHub is as easy as 1-2-3!
As you work down this page, you can complete the following checklist and be on your way to managing your account.
What to Expect
What changes can you expect when we launch SmartHub?
- New account number. Use your new account number to register for SmartHub. You can find your new account number on your new bill. More details can be found below in the “Getting Started” section.
- You will need to re-register for your online account. This new and improved system upgrade requires all of our customers who have online accounts to register again.
- Update your online payment options. After you’ve registered for your online account, you will need to update your payment options.
Technical Issues
We will post any known technical issues here:
- There are currently no SmartHub support posts
Setting Up SmartHub: Frequently Asked Questions (FAQs)
- What is the difference between the SmartHub web portal and mobile app?
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Both platforms are part of SCTC/PTC/SCS’s online account management system for you.
The website has additional functionality that allows you to manage notifications, update your stored payment methods, and change your personal information.
Both the web version and mobile app allow you to securely access your account information, view bills and payment history, and make payments.
The free, secure mobile app is available to download and install on mobile devices and tablets.
- Is the mobile app secure?
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Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
- Where can I find my new account number?
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You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from us about your monthly bill being ready to pay online, your account number is provided in that email. You can also call us for assistance:
- SCTC – 503 769-2121
- PTC – 503 859-2136
- SCS – 503 448-2121
NOTE: If you use online banking to pay your bill, we encourage you to ensure your financial institution has the updated account number.
- How do I sign up for SmartHub? (Web)
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You can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
- Residential customers will need to have their account number on hand before starting this process.
- Business customers will need to have the tax ID number for their business. After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.
Register here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.
What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.
Downloads:
- How do I download the app and sign up for SmartHub? (Mobile)
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Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.
You can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
- Residential customers will need to have their account number on hand before starting this process.
- Commercial customers will need to have the tax ID number for their business. After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.
Register here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.
What happens if my temporary password doesn’t work and/or I’m locked out before I can register?\ Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.
Downloads:
Download App and Register for SmartHub on Mobile Device (pdf)
- I’m being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?
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You do not have to sign up for paperless billing – it is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, all of our customers who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Customers who participate in paperless billing do not receive a copy of their bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- You can then choose your preference by selecting On or Off for paperless billing
On the app:
- Select Settings
- Select Paperless Bill Settings
- Then, you can select On or Off for paperless billing
- How do I set up my mobile and email for notifications?
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Want information on paperless billing, and other notifications sent straight to your email or through SMS? Use SmartHub to update your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Add email address or phone number
- Enter verification code to activate
- Click on Manage Notifications to update/change SMS and email alerts
Register here for SmartHub.
*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.
Once you have your text and/or email addresses set up, do the following:
- Click Notifications
- Manage Notifications
- Billing
- Select Text Message and/or E-mail options
- How do I sign up for, update or delete billing, outage, and usage notifications?
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- Log in to SmartHub.
- Click Notifications
- Manage Notifications
- Billing
- Select Text Message and/or E-mail options
- What is Auto Pay and do I need to sign up for it?
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Auto Pay is a convenient option to pay your bill each month.
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize SCTC/PTC/SCS to withdraw funds from your selected account to pay your monthly bill on the due date.
You are not required to sign up for Auto Pay. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.
IF YOU MAIL PAYMENTS: Please use the NEW payment coupon included on your July 1 bill and mail to:
SCTC
P.O. Box 477
Stayton OR, 97383 - How do I sign up for Auto Pay?
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First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay.
On the website:
- Click on Billing & Payments
- Click on Auto Pay Program on the sidebar
- Click on Sign Up for Auto Pay
- Accept the Terms and Conditions then follow the instructions.
On the app:
- Select Pay My Bill
- Select Auto Pay Program
- Follow the instructions above.
- How do I set up stored payment methods, such as a credit card?
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You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your SCTC/PTC/SCS bill.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts
- Follow the instructions to provide a bank account or card information.
- You can add multiple bank accounts and cards under your stored payment accounts.
On the app:
- Select Pay My Bill
- Select Stored Payment Accounts
- Select Add a Payment Method
- Select which type of card or bank account information you will provide
- Follow the instructions to provide a bank account or card information.
Other Frequently Asked Questions (FAQs)
- Do I have to use SmartHub to pay my bill?
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No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
- Can I manage and make payments on multiple accounts with SmartHub?
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Yes.
On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.
On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.
You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select the Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
- Why did you make all these changes? Who is paying for all these changes? Should I expect a rate increase now?
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As our company continues to grow, so does the need for better information available to our customers. These enhancements are ways we can provide a higher level of customer satisfaction for you.
All of these changes are within the normal operating budget of the company. There will not be a rate increase with regard to these changes.
- How current is the account information in the app or website?
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The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
- How do I avoid being scammed by another party when being asked about SmartHub and my new account number?
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Major projects often provide scammers with opportunities to steal your personal information.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be an employee of SCTC/PTC/SCS, please report it to us at csr@sctcweb.com
We’re here to get you started with SmartHub. If you have questions, please contact us:
Call us at:
SCTC – 503 769-2121
PTC – 503 859-2136
SCS – 503 448-2121